Fastrak Couriers respects your privacy and is committed to protecting the personal information of all users and customers in South Africa. This Privacy Policy explains how personal information is collected, used, stored, disclosed, and protected when using Fastrak Couriers’ services and website.

Information we collect:

• Fastrak Couriers may collect personal information such as name, contact details, physical addresses, parcel details, and payment-related information when you create a booking, open an account, contact support, or interact with the website.
• Technical information such as IP addresses, browser type, Internet Service Provider, date and time of visits, referring/exit pages, and click data may be collected through server log files to analyse trends and administer the site.
• Cookies and similar technologies may be used to remember preferences, understand how the website is used, and improve functionality and services.

Cookies and online tracking:

• Fastrak Couriers uses cookies to store visitor preferences, record which pages are accessed or visited, and customise content based on browser type or information sent by the browser.
• Third-party service providers, including advertising and analytics partners such as Google, may use cookies, web beacons, JavaScript, and similar technologies to deliver ads, measure performance, and personalise content, and they may automatically receive your IP address when such technologies are used.
• Users can manage or disable cookies through browser settings, and may opt out of certain third-party advertising cookies by following the relevant provider’s privacy or opt‑out pages.

How we use your information:

• Personal information may be used to provide and manage courier services, including creating bookings, collecting and delivering parcels, communicating with senders and recipients, and handling customer support queries.
• Information may also be used to operate and improve the website, analyse usage trends, enhance security, perform internal record keeping, comply with legal obligations, and send important service or policy updates.
• Where permitted, Fastrak Couriers may use contact details to send service-related marketing or promotional messages, with the option to opt out at any time.

Sharing and disclosure:

• Fastrak Couriers may share personal information with trusted third parties who assist in providing courier and logistics services, payment processing, IT support, hosting, analytics, and advertising, subject to appropriate confidentiality and data protection obligations.
• Third-party ad servers and networks may deliver advertisements and links directly to your browser, and may use technologies such as cookies and web beacons to measure advertising effectiveness or personalise advertising content; Fastrak Couriers does not control and cannot access cookies used by such third-party advertisers.
• Personal information may also be disclosed where required by law, regulation, court order, or governmental request, or where necessary to protect the rights, property, or safety of Fastrak Couriers, its customers, or others.

Data security and retention:

• Fastrak Couriers takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
• Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to provide courier services, to comply with applicable legal, accounting, or reporting requirements, or to resolve disputes and enforce agreements.

Your rights and choices:

• Users may request access to certain personal information held by Fastrak Couriers, and may request correction, updating, or deletion where appropriate and subject to legal or contractual limitations.
• Users can choose to limit certain processing activities (such as direct marketing), manage cookie settings via browser options, and opt out of specific third‑party advertising cookies using the tools and links provided by those third parties.
• Where consent is the basis for processing, users may withdraw consent at any time, but this may affect the ability of Fastrak Couriers to provide some services.

Third‑party sites and services:

• The website may contain links to third‑party websites, services, or advertisers that are not controlled by Fastrak Couriers.
• Fastrak Couriers is not responsible for the privacy practices or content of such third‑party sites, and users are encouraged to review the privacy policies of each site they visit.

International transfers:

• Personal information may be processed and stored within South Africa and, where necessary, in other countries where service providers are located, subject to appropriate safeguards and applicable data protection laws.
• By using the services, users acknowledge that their information may be transferred across borders as required for courier operations and related services.

Changes to this policy:

• Fastrak Couriers may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices.
• Updated versions will be posted on the website with a revised “last updated” date, and continued use of the services after changes take effect will constitute acceptance of the updated policy.

Contact Us:

• For questions, requests, or concerns about this Privacy Policy or how personal information is handled, users may contact Fastrak Couriers using the contact details provided on our Contact page.
• Fastrak Couriers will endeavour to respond to privacy‑related queries and requests within a reasonable period in accordance with applicable South African data protection laws.