1. Get an instant quote

• Enter your collection and delivery addresses, parcel weight and dimensions on the Fastrak Couriers website.

• Choose the service option that suits you (e.g. express or economy) and view the estimated price and delivery timeframe.

2. Book your collection online

• Fill in your contact details and the receiver’s details, including phone number and delivery instructions.

• Confirm the shipment contents and value, accept the Terms & Conditions, and complete your booking.

3. Pay securely

• Select your preferred payment method from the available secure online options.

• Once payment is confirmed, your waybill/label and booking reference are generated.

4. Prepare your parcel

• Pack your items securely in a sturdy box or flyer, seal it properly and attach the printed Fastrak Couriers waybill.

• Make sure the correct collection and delivery details are clearly visible on the parcel.

5. Courier collects

• A Fastrak Couriers driver collects your parcel from the address and time window you selected, on a business day.

• The driver scans your parcel and it enters the Fastrak Couriers network for sorting and dispatch.

6. Track your delivery

• Use your tracking number on the Fastrak Couriers website to follow your parcel’s progress in real time.

• Status updates show key steps like collected, in transit, out for delivery and delivered.

7. Delivered to the door

• The courier delivers your parcel to the receiver’s door and obtains proof of delivery (such as name, signature or photo where applicable).

• You can view final delivery status and proof of delivery details via the tracking page or your account.