Terms and Conditions
1. Definitions

• 1.1 “Fastrak Couriers” refers to Fastrak Couriers Group, its subsidiaries, international affiliates, and registered operating entities.
• 1.2 “Customer” means the shipper, owner, consignee, sender, prospective customer, or their agent for the shipment of goods, or any person with whom Fastrak Couriers contracts for the purpose of providing advice, information, or logistics services.
• 1.3 “Goods” means any goods handled, transported, warehoused, or dealt with by Fastrak Couriers or on its behalf, including any container, parcel, flyer, or equipment used in connection therewith.
• 1.4 “Owner” means the owner of the Goods to which any business under these Terms and Conditions relates and any other person having a legal or equitable interest therein.
• 1.5 “Terms and Conditions” means the terms and conditions set out in this document.
• 1.6 “Sub-contractor” means any third-party airline, line-haul operator, courier, logistics partner, or service provider engaged by Fastrak Couriers to render any part of the service (road, rail, air, or sea).
• 1.7 “Third Party” means any person or entity not a direct party to this agreement.

2. Services, Pickups, and Delivery Timelines

• 2.1 Pickup Cut-Off Times:
  Same-day pickup applies to bookings submitted before 12:00 PM (local time of origin) on business days (Mondays through Fridays, excluding public holidays).
  Requests placed after 12:00 PM will be scheduled for pickup on the following business day.
• 2.2 Delivery Timelines:
  Local / Domestic Shipments: Typically delivered within 1 to 7 working days, depending on origin, destination network, and service tier selected.
  International Shipments: Typically delivered within 3 to 12 working days, depending on destination, international routing, and customs clearance procedures.
• 2.3 Service Scope: Deliveries are conducted during standard business days. Timeframes provided are estimates and not guaranteed delivery times unless explicitly confirmed in writing via a specialized service level agreement.
• 2.4 Indemnity: The Customer indemnifies Fastrak Couriers against any losses, expenses, or fines arising from inaccurate address details, missing documentation, or omissions provided by the Customer.

3. Shipping Guidelines, Packaging & Disclaimers
3.1 Packaging Requirements

• 3.1.1 The Customer warrants that all Goods are properly, securely, and sufficiently packaged to withstand normal handling during multi-modal transport (air and road). Fastrak Couriers reserves the right to reject collection or withhold refunds for damaged items caused by insufficient packaging.
• 3.1.2 One shipment equals one package/box unless specified otherwise. Additional pieces must have their own individual dimensions and weight declared prior to dispatch.
• 3.1.3 Each individual package must not exceed 30 kg without prior written agreement.

3.2 Standard Insurance Liability & Claims

• 3.2.1 Unless additional coverage is purchased during booking, shipments include standard limited liability protection up to the maximum base liability threshold specified during order confirmation (or equivalent local currency value).
• 3.2.2 In the event of a claim, the Customer must provide a valid commercial invoice and proof of purchase. Without these, no claim will be processed.
• 3.2.3 All loss or damage claims must be lodged in writing to support@fastrakcouriers.com within 7 business days of delivery (or scheduled delivery date). Formal legal proceedings must be instituted within 9 months, failing which Fastrak Couriers shall be discharged from all liability.
• 3.2.4 Liability claims will not be honored if:
  Goods were insufficiently packaged.
  No commercial invoice/proof of value is provided.
  Items are second-hand or used goods.
  Goods fall under the Prohibited Goods category.

3.3 Weight and Dimensional Discrepancies

• 3.3.1 The Customer is responsible for declaring true actual and volumetric weight. Discrepancies discovered during transit will incur adjustment charges billed to the Customer prior to final release.
• 3.3.2 Fastrak Couriers’ automated scale and volumetric measurements will serve as the definitive assessment in cases of dispute.

3.4 Prohibited Goods and International Trade Restrictions

• 3.4.1 Fastrak Couriers does not transport: bullion, precious stones, fine jewelry, antiques, works of art, human remains, livestock, live plants, food/perishables, cash, illegal substances, liquids, or hazardous/corrosive materials.
• 3.4.2 Dangerous goods (flammables, explosives, radioactive materials) are strictly prohibited unless prior written authorization and international safety compliance declarations are secured.
• 3.4.3 Fastrak Couriers reserves the right to inspect, destroy, or surrender to government authorities any goods tendered in violation of local laws, customs regulations, or international trade sanctions, at the Customer’s sole expense.

4. Exclusion of Consequential Loss
Fastrak Couriers shall not be liable for any consequential, incidental, indirect, or special losses—including loss of income, profits, market share, or business opportunity—regardless of whether Fastrak Couriers had knowledge that such damages might occur.
5. Collection, Delivery & International Transit

• 5.1 Proof of Delivery: Digital signatures, physical signatures, or electronic delivery confirmations captured by Fastrak Couriers or its agents serve as prima facie proof of delivery.
• 5.2 Failed Delivery & Storage: If delivery cannot be completed due to receiver unavailability, incorrect address, or unpaid local import duties, Goods may be warehoused at the Customer’s risk and expense.
• 5.3 Disposal of Unclaimed Goods: Goods remaining unclaimed, uncollected, or held due to regulatory non-compliance for more than 21 days following written notification may be sold, returned, or disposed of at the Customer’s expense.

6. Customs, Duties & Taxes

• 6.1 Responsibility for Imposts: For all international shipments, the sender and recipient remain jointly liable for all local customs clearance fees, import duties, taxes, VAT, storage fees, or government levies imposed at the destination country.
• 6.2 Clearance Delays: Fastrak Couriers is not liable for transit delays resulting from customs inspections, regulatory holds, or missing documentation required by destination border authorities.

7. Customer Undertakings
The Customer warrants that:

• They are either the owner or the authorized agent of the owner of the Goods.
• All customs declarations, descriptions, values, and documentation provided are true, complete, and accurate.
• The shipment complies with all applicable export/import laws in origin, transit, and destination countries.

8. Limitation of Liability
Where liability is established, Fastrak Couriers’ total cumulative liability for any shipment is strictly limited to the direct replaced or declared value of the Goods, capped at the standard base insurance threshold, or in accordance with applicable international carriage conventions (such as the Warsaw or Montreal Conventions), whichever is lower.
9. Rates and Payment

• 9.1 Payment Terms: All orders are payable immediately upon booking, unless credit terms have been approved in writing.
• 9.2 Additional Charges: Fastrak Couriers reserves the right to re-bill the Customer for any additional duties, taxes, re-routing fees, volumetric adjustments, or attempt fees incurred during transit.

10. Force Majeure
Fastrak Couriers is not liable for failure to perform or transit delays resulting from events beyond its reasonable control, including but not limited to: acts of God, extreme weather, air traffic control disruptions, customs holds, war, civil commotion, strikes, pandemics, or failure of international transport networks.
11. Notices & Digital Communications

• 11.1 All official communications or legal notices may be issued digitally to the Customer via the email address provided during booking or registration.
• 11.2 Customer support and general inquiries must be directed to support@fastrakcouriers.com or through our designated online Live Chat desk.

12. General Provisions

• 12.1 Severability: If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining terms shall remain in full force and effect.
• 12.2 Intellectual Property: All content, logos, tracking software, and branding on the Fastrak Couriers platform remain the exclusive property of Fastrak Couriers.
• 12.3 Governing Law: These Terms and Conditions shall be governed by and construed in accordance with international commercial transport standards and applicable laws of the operating jurisdiction.